Following are some of our most frequently asked questions. Have a question we didn’t answer here? Feel free to send us an email at firstname.lastname@example.org or call your OnBoard Travel Concierge at: 212-852-4821
Q: Do you mail me tickets?
A: No. We employ an easy-to-use ticketless reservation system. Your email confirmation is your tour ticket. Thus, there is no reason to deal with the hassles of tickets and mail. If you lose your confirmation, no worries. Your last name is your reservation number.
Q: What happens if I arrive late… very close to departure time?
A: Ten minutes before departure we reserve the right to release any reservations as “no shows.” Walk-up passengers will be loaded at this time. You could lose your seat to a walkup passenger. We encourage you to arrive at the pickup point a minimum of 20 minutes before departure.
Q: What type of vehicles does OnBoard Tours operate?
A: We normally use 25-passenger, 33-passenger and 35-passenger shuttles for our daily mixed group tours. We often use 15-passenger vans for our private tours (see private tours pricing). We do not allow customers to pick and choose their vehicles, however we do allow large same-party groups to stay together on one bus. Depending on demand and/or our service schedule, we reserve the right to substitute a 55-passenger bus with a bathroom on board for our mixed-group tours on busy days.
Q: Can I bring my baby stroller or a wheel chair on board?
A: Currently, our primary shuttles are not wheel chair accessible and there is no room for a baby stroller on board. If you use a wheelchair, please contact our office to book your tour so we can arrange to have the proper equipment in place to accommodate your needs. One of the benefits of OnBoard Tours is during the longer walks (which there are not many) one can stay on board the shuttle near the landmark without feeling like they have to get out every time.
Q: What is the age limit for kids pricing?
A: Children under 12 years of age can take the OnBoard Tour for the discounted children’s price. Infants under 2 years old may ride for free if they ride in their parent’s lap during the tour. If you feel you would be more comfortable having a seat for your infant, please purchase a child’s ticket.
Q: Are tips included?
A: No. We ask that you plan to tip your driver and tour guide. A good rule of thumb is 15%, or $12.00 to $15.00 per person.
Q: Can we bring carry-on bags on board your shuttle?
A: No. We ask that you leave your bags in your hotel room. For security reasons, the only bags that are allowed on board the Tour Shutles are small purses. We reserve the right to search any purses you bring on board.
NYC Tour Questions
Q: How does OnBoard Tours handle the different Statue of Liberty ferry options?
A: As part of the NY See It All! Tour, you will board the world famous Staten Island Ferry, for a ride across New York Harbor. You will enjoy breath-taking views of the Statue of Liberty from the boat as well as seeing the Brooklyn Bridge, Ellis Island, great views of Lower Manhattan, and the Verazzano Narrows Bridge. The boat does not land at Liberty Island, so there is no walking around Liberty Island on this tour. This is a much quicker way to see the Statue. The total time of boat ride is only 1 hour compared to the 2-3 hour Statue of Liberty/Ellis Island ferry. If you would still like to go to Liberty Island and Ellis Island, then we recommend that you purchase the Premium NY See It All Tour, which takes you inside the Statue’s Pedestal on Liberty Island. You can stand on the deck and get great views of New York Harbor and Lower Manhattan, and even look up inside the Statue (yes, she’s hollow!).
Q: Can we climb up inside the Statue of Liberty?
A: The torch is closed, but the crown observation area is open. You should know that the lines are outrageous, so if you intend to go to the crown you should plan on making it an all-day affair. There is also a small museum in the base of the Statue of Liberty that is open to tourists.
Q: How does OnBoard Tours handle the Empire State Building observation attraction?
A: The Empire State Building has a fantastic observation deck. Between the views and the history and the movie trivia, it’s a great experience to visit the Empire State Building. To get the best Empire State Building Experience, including a dramatic walk down 5th Avenue approaching the tower, take the NY See The Best Tour. It truly puts the ESB in context in New York’s History, by comparing it with other buildings in Manhattan. You can also purchase the Premium NY See It All! tour, and add “skip the line” tickets to the observatory for $34.99. Either way, you won’t waste valuable vacation time in the long security line.
Q: Does OnBoard Tours stop at every landmark on your itinerary? Do we get out of the shuttle at every attraction?
A: On our tours, you will likely ride on a bus, take a boat cruise, and walk around several attractions. Some of the attractions on the itinerary are viewed from a bus or boat, others are visited or viewed on foot. Rest assured, our tour guides have designed awesome tours that take into account the best sites to see and visit in relation to the time allotted for the tour.
Q: How much time do you spend at each attraction?
A: As you can expect, some landmarks are more time-consuming than others, such as the Statue of Liberty and the 9/11 Memorial. With this in mind, there is no set time for each attraction. Our Tour Guide Ambassadors are trained to watch how the tour group progresses at each landmark and adjust the tour accordingly. Keep in mind, we have a lot of sightseeing to do in a short time period, so we do like to keep the tour group moving.
Q: Is lunch included in the Tour Price?
A: Food is not included in the tour price. Each tour stops in a strategic location to provide you options for lunch. Guests are also welcome to bring their own lunch on our tours.
Q: Where do you meet the tour shuttle? Where does the tour start?
A: All of our tours start near Times Square–Meet the Shuttle on 53rd Street, between 7th Avenue and Broadway, New York, NY 10019 Your ticketless email confirmation will have it printed on the bottom so there is no reason to write it down now.
Q: I’m driving a car into New York City. Where should I park near the tour starting point?
A: There are plenty of 24 hour parking locations in Times Square. The key is to pay no more than $30 for 10 hour parking. Most of the major Times Square hotels charge around $45. There are lots of locations that charge $25 for 10 hours in Times Square.
Q: Where does the tour end?
A: You are welcome to end your tour at any of our stops. However, all of our tours return to 53rd Street & 7th Avenue, where the tour begins.
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